Privacy Policy

Team No Pretenders (R), registered trademark (“we,” “our,” “us,” “TNP” or “Team No Pretenders”) respects the privacy of its users and is fully committed to protecting your personal data and its use in compliance with data privacy laws. This Privacy Policy describes how we collect, use and process any personal data we collect from you (or that you provide to us) in connection with your use of our website (www.teamnopretenders.com) or our mobile applications and our print-on-demand services (collectively, “Services”). By accessing or using our Services, you signify your understanding of the terms set forth in this Privacy Policy.

We do not knowingly collect, maintain, disclose or sell personal information about users under the age of eighteen (18). If you are under the age of 18, please do not use our Services. If you are under 18 years of age and have used our Services, please contact us at the email address below so we can delete your personal information.

1. Background
Team No Pretenders provides Services to its customers as direct and sole users.

As a personal use customer, you will be deemed to be the "User" and for the purposes of Data Protection Laws, we are the data "controller" or covered "business" as those terms are defined in the applicable Data Protection Law.

2. Information Collected About Users and How We Use It:

The types of personal information we obtain and process about you depend on how you interact with us and our Services. This section provides the categories of information we may collect about you, and such categories are used in accordance with the disclosures in How We Use Your Data below.

Identifiers. Such information includes your name, postal address, shipping address, email address, and phone number.

Payment Information. Such information includes information relating to billing and payment details (including the first and last digits of your payment card).
Device and Unique Identifiers. Such information includes information about Internet or other electronic network activity, such as IP addresses, the device and browser you use, referring pages, timestamps, and cookies.
Geolocation Data. Such information includes non-precise location information that allows us to determine your location based on information provided in your IP address.
Audio Information. Such information includes recorded telephone calls in which we or our representatives participate as permitted by applicable law.
Government-issued identification. Such information includes images and data that may appear on government-issued identification documents or identification cards.
Content. Information such as your communications with us and any other content you provide, such as social media profiles, images, videos, survey responses, comments, reviews, and testimonials.

3. How We Collect Your Data

We may collect data in a variety of ways, as described in this section.

Directly from you. We collect personal information that you provide, such as when you make a purchase; register for an account or create a profile; communicate with us; respond to a survey; enter a sweepstakes, contest, or other similar campaign or promotion; apply for a job; sign up to receive emails or newsletters, or otherwise communicate directly with us.
Use of online tracking technologies and other automatic data collection technologies. When you visit our websites, use our Services, open or click on emails we send you, or interact with our advertisements, we or third parties we work with automatically collect certain information using online tracking technologies, such as cookies. For more information, please see our cookie policy by clicking here.
From merchants. We obtain information directly from merchants on whose behalf we may be providing services.
From platforms and social networks. If you interact with us on social media or use features, such as plugins, widgets, or other tools offered by social media platforms or networks (including Instagram, Facebook, Twitter, Google, LinkedIn, and Pinterest) in connection with our websites, we collect the information you disclose to us. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks you use.
From other sources. We may obtain information about you from other sources, such as data analytics providers, marketing or advertising service providers, fraud prevention service providers, vendors who provide services on our behalf, or publicly available sources. We also create information based on our analysis of the information we have collected from you.

4. How we use your data
This section explains how we use your data and identifies the categories of information we collect and process in connection with it.

Providing our services. When you are a user of our services, we will use the data collected as necessary to perform our contract with you in order to provide, maintain or improve our products and services (including, to the extent permitted by applicable law, any matter of our legitimate interest with respect to the services), confirm your identity, communicate with you, provide customer support (including via chat, in the comments section of our blog or other platforms, where you can communicate with us), operate your account with us and bill you.

For the above purposes, we collect and process identifiers, payment information and commercial information.

Legal obligations. We may request some of the personal data listed above to comply with applicable laws and in compliance with our legal obligations and legitimate interest in ensuring that end users and customers are not subject to trade, financial and economic sanctions, and do not appear on any sanctions-related list, including lists maintained by the U.S. Treasury Department’s Office of Foreign Assets Control (“OFAC”), the U.S. Department of State, the U.S. Department of Commerce, the European Union or Her Majesty’s Treasury of the United Kingdom. In addition, we may use such information to establish and exercise our rights, and to defend against legal claims.
Consent. There are instances where we collect specific information for a specific purpose based on your consent. This includes where you have given consent when registering your account, subscribing to our newsletter or blog, or shared your email address or other personal data with us to receive any other information (for example, our list of subprocesses).

In such cases, we will process identifiers such as your email address as necessary to send you the informational and/or promotional materials to which you have subscribed, for example, newsletters, announcements for our Services, and other information about our Services that you have requested.

For information on how to unsubscribe from any email, newsletter, or other communications, please see Your Choices Regarding Our Services below.

Performing Analytics and Personalization. We use your information to perform research and analysis, including to improve our Services. We also use your information to understand your interaction with our ads, Services, and our communications with you. We also use your information to personalize your experience, to save you time when you visit our websites and use our Services, to better understand your needs, and to provide personalized recommendations for our Services.

We obtain location information you provide in your profile or your IP address. We use and store information about your location to provide features and to improve and personalize the Services, for example, for Printful's internal analytics and performance monitoring; localization, regional requirements, and policies for the Services; for local content, search results, and recommendations; for delivery and mapping services; and (using non-precise location information) marketing.

By using cookies and similar technology on our website, we may collect data such as information about your device, your preferences and information filled out while visiting our website, your interaction with the website, and other information used for analytics, marketing, and targeting activities (including unique visits, repeat visits, session duration, actions taken on the web page).

For the above purposes, we collect and process unique and device identifiers.

Communications with you. We use your information to communicate with you, such as responding to your requests, queries, issues, and feedback, to engage in meetings with Merchants, and to provide customer service.

When you call our customer support phone line, we may monitor or record the call to ensure the quality of our customer support. When you interact with our customer support via email or chat features that may be offered through third-party software, we may monitor or record the conversation to ensure the quality of our customer support. If you have a store account, we will retain the recording for as long as you have an account. If you do not have an account, we will delete the recording within 6 months or retain it if necessary to protect our legal interests or resolve disputes between you and us.

For the above purposes, we collect and process identifiers, unique and device identifiers, and content.

Security and fraud prevention. Since it is in our legitimate interest to ensure the security of our network, we use your information to detect, investigate, prevent, or take action regarding potential malicious, deceptive, fraudulent, or illegal activities, including fraudulent transactions. We also use your information to enforce our terms and procedures, prevent security incidents, and prevent harm to other users of our Services.
Improve the Services, Websites, or develop other products. We process certain information about your use of our Services and website to better understand how you access them, to improve our Services, and to develop new products and services. Such processing requires the collection of technical information, including information about how and when you access your account, the device and browser you use, and IP address and device data.

For the aforementioned purposes, we collect and process Device and Unique Identifiers.

Marketing and Advertising. We use your information for marketing and advertising purposes, including sending marketing, advertising, and promotional communications to you by email. We also use your information to show you advertisements for Services and to administer our sweepstakes and other contests.

For the aforementioned purposes, we collect and process Identifiers, Device and Unique Identifiers, Commercial Information, and Geolocation Data.

5. Sharing Personal Data With Third Parties
The following details the types of third parties whom we share information with in connection with your use of the Services:

Service Providers. For Team No Pretenders to provide you with our Services, we work with third parties who perform services on our behalf and share personal data to support our Services (“Service Providers”). Service Providers include:
Hosting and Online Services. Information you provided us during the use of our Services, including technical usage data, is shared for business purposes in our legitimate interests with third parties who provide hosting and server co-location services as well as data and cyber security services.
Manufacturing Services. Information you have provided to us during the use of our Services may be shared with third-party manufacturing services whom we engage to provide our Services to you.
Email Service Providers. Your email address and other contact details you have provided to us and your messages to our customer service is shared for business purposes in our legitimate interests with communication, email distribution, and content delivery services as well as customer support system providers.
Payment Processors. Information regarding your purchases and payments is shared with billing and payment processing services, fraud detection and prevention services, accounting and ﬁnancial advisors, advisors, so that we can provide our Services to you.
Analytic and Digital Marketing Providers. Information regarding your use of our Services and other information received from cookies and similar technology is shared with web analytics, session recording, and online marketing services.

If we provide marketing to you, information on your account, purchases and preferences can be shared with marketing services.

Legal Advisors, Legal Process, and Protection. Insofar as reasonably necessary, we may be required to share information with third parties to (1) comply with legal requirements or requests, including any subpoenas, claims, disputes or litigation, (2) protect our, or a third party’s, lawful interests, (3) enforce or apply our agreements; and (4) protect property or safety of us or others.

We will only share personal data to Service Providers that have undertaken to comply with obligations set out in applicable data protection laws.

Affiliates. We may share your personal data with our affiliates (companies within our entrepreneurial), in our legitimate interests for business purposes.
In a Business Transfer. We may disclose or share your information as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which such information could be transferred to third parties as a business asset in the transaction.
Facilitating Requests. We share information at your request or direction, such as when you choose to share information with a social network about your activities using the Services.

Notwithstanding the above, we may share information that does not identify you (including information that has been aggregated or de-identified) except as prohibited by applicable law. For information on your rights and choices regarding how we share information about you, please see Your Choices In Connection With Our Services below.

6. Periodos de conservación
Podemos conservar sus datos personales mientras tenga una cuenta en Team No Pretenders o mientras exista alguna de las bases legales mencionadas anteriormente para el tratamiento de datos personales. Por ejemplo, si cancela su suscripción a nuestros correos electrónicos de marketing, boletines informativos o blogs, dejaremos de procesar sus datos personales para dichos fines.

Si ha utilizado nuestros Servicios sin crear una cuenta en Team No Pretenders, conservaremos sus datos personales durante el tiempo que sea necesario para cumplir con nuestra obligación legal de conservar información relacionada con la prestación de servicios, por ejemplo, para fines fiscales.

Después de finalizar su relación con nosotros eliminando su cuenta en Team No Pretenders o dejando de utilizar nuestros Servicios, podemos seguir almacenando copias de sus datos personales según sea necesario para cumplir con nuestras obligaciones contractuales con los Comerciantes y obligaciones legales, así como para resolver disputas entre usted y nosotros, para prevenir fraudes y abusos, para hacer cumplir nuestros acuerdos y/o para proteger nuestros intereses legítimos (en la medida en que la ley aplicable nos permita seguir almacenando copias para proteger nuestros intereses legítimos).

Nos reservamos el derecho de conservar datos de uso relacionados con nuestros productos y servicios, así como datos que hayan sido anonimizados y/o agregados, en la medida en que lo permitan las leyes aplicables.

7. Information Security

We seek to use reasonable organizational, technical, and administrative measures to protect the conﬁdentiality, integrity, and availability of personal data. We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your Printful account, limit access to your computer and browser by signing out after you have finished your session, and avoid providing us with any sensitive information.

8. Your Choices In Connection With Our Services

A. Account.

You may access, update, or remove certain information that you have provided to us through your account (log in here) or by sending an email to the email address set out in Contact Information below. We may require additional information from you to allow us to confirm your identity.

Please note that we will retain and use information about you as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

B. Communications.

Emails. You can opt-out of receiving promotional emails from us at any time by following the instructions as provided in emails to click on the unsubscribe link or emailing us at the email address set out in Contact Information below with the word UNSUBSCRIBE in the subject field of the email. Please note that you cannot opt-out of non-promotional emails, such as those about your account, transactions, servicing, or Team No Pretenders' ongoing business relations.

C. Cookies and Tracking Technologies.

Cookies. See our Cookie Policy here for information about how to control cookies.

Do Not Track. Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. We currently do not respond to browser “do not track” signals. For more information on “Do Not Track,” visit http://www.allaboutdnt.com.

D. Analytics.

We use Google Analytics to conduct analytics of our Service. We provide you with the ability to exercise certain controls and choices about how we collect, use, share, and store your information. Google also provides tools to allow you to opt out of the use of certain information collected by Google Analytics at https://tools.google.com/dlpage/gaoptout.

Please note that your opt-out will only apply to the specific browser or device from which you opt-out.

E. Legal Privacy Rights.

You may have additional legal privacy rights under certain applicable laws, including but not limited to Consumer Rights and other similar laws of the United States and its territories including Puerto Rico that may come into effect.

Last Updated July 30, 2024